A Cloud Server also known as a virtual private server (VPS) is a virtual machine that runs it's own copy of an operating system. A Cloud Server gives you superuser-level access to that operating system instance to run and install almost any software that runs on that OS. Common uses for a Cloud Server is running applications that your office or colleages need to remotely access like e-mail, Office, file sharing, quickbooks, and hosting a web server in a secure environment.

We only use genuine 100% enterprise-class servers, owned by us and hosted in our own green datacenter located in New York. Our servers are fully optimized and loaded with the latest operating system and software you select at checkout.

We do not oversell or over-subscribe our Cloud Server nodes. Your server resources are guaranteed, provisioned, isolated and dedicated to you: this means terms like "Burstable RAM" do not apply, as you are guaranteed 100% of the RAM you selected when purchasing your Cloud Server.

We provide support for hardware issues, network issues and anything relating to the host machine. You have access to reboot, reformat, and reload your operating system at any time through the TurnKey Cloud Server Administration panel. We also offer optional Managed Service Plans that you can choose at sign-up which include additional support elements such as hardening your server, setting up a firewall, troubleshooting and customizing server software components such as Apache, IIS, Mail, MySQL and anything part of the operating system.

Yes, customers can optionally purchase fully automated bare-metal backups via our R1Soft backup system.

All new orders are subject to approval by our billing department and may require additional details to process your order. Orders are provisioned typically right away via our automated system once it is approved by the billing department prior to 1 PM (EST).

Yes -- a 30-day, no-questions-asked, money-back guarantee is available to all new customers. Please note, certain bonus items with Reseller packages, such as the 2048 Bit SSL certificates, are non-refundable and are clearly indicated before activating, and will result in a pro-rating of the refund should you activate those certain bonus features prior to requesting a refund under our money back guarantee.

All major credit cards including VISA, MasterCard, American Express, Discover, VISA/MC debit cards. We also accept Paypal, Paypal e-Check, Moneybookers, Google Checkout, and Bitcoin via BitPay.

While it may seem incredible to offer these amazing prices and discounts, the reality is, in the datacenter and cloud hosting business, the cost of electricity is the largest expense. With our new on-site solar power system, we produce much of our own energy, at a substantially reduced cost for power compared to traditional datacenters. Our other green technology investments, such as Smart Aisle precision cooling and Cold Containment Systems, provides 33% greater efficiency over traditional datacenters, further reducing our electricity utilization -- all adding up to a lower impact to the environment, and lower cost of providing the reliable services we deliver to you.

TurnKey Internet provides superior hosting performance at affordable prices, backed with bulletproof reliability and a 100% Network Uptime Guarantee. We offer the latest in technology, including Green-based renewable power produced on-site at our green datacenter. We own and operate our own facility, datacenter, servers, routers, switches, and network. We are not resellers or wholesalers, so you are buying direct from the source, for superior value and service. TurnKey Internet maintains an A+ rating from the Better Business Bureau of New York.